Where we deliver
Available delivery destinations and shipping methods are determined by your address and the checkout options currently offered by Milka Milk Chocolate. If your destination is not supported or a shipment needs special arrangements, please contact us before completing an order.
Shipping costs
Any shipping charge or free-shipping method available for your order is shown at checkout. Do not rely on a general shipping promise unless it appears in your order summary. Special wholesale or international shipments may require a separate quotation.
Order processing and payment
We prepare orders once the goods are available and any required manual payment has been confirmed. Processing and delivery times depend on order contents, destination, shipping service, weather and customs clearance where applicable. We do not publish guaranteed dispatch or transit times for every destination.
Chocolate in transit
Chocolate is heat sensitive. We use packaging intended to protect products during ordinary handling, but unusually warm weather, extended transit or delays may affect texture or appearance. Store chocolate in a cool, dry place away from direct sunlight after delivery. See Delivery & Storage for advice.
Tracking and address details
Please provide a complete delivery address and reachable contact details. Tracking information will be provided when available from the shipping service. For questions, use Order Tracking or Contact Us.
International deliveries
Cross-border orders may be subject to customs inspection, import duties, taxes or restrictions that differ by destination. Contact our team to confirm the available options and responsibilities before ordering.
Missing, delayed or damaged deliveries
Contact info@milkamilkchocolate.com with your order number and the relevant details so we can investigate. Review our Refund Policy for damaged or incorrect goods.
Weekends and public holidays
Carrier schedules and public holidays may affect order processing and delivery. Dispatch can only proceed when products are available and required payments have been confirmed. Contact our team if you need to check the timing of an urgent order.
Address changes and delivery attempts
Review your full delivery address before confirming checkout. If you discover a mistake, contact us as soon as possible. Once a package is with a carrier, changing its destination may not be possible.
Lost or damaged deliveries
For delayed or missing parcels, send us the order number and any tracking reference. If packaging arrives damaged or open, photograph the packaging and product where possible, then contact support for review under the Refund Policy.