Protective packing
Orders are prepared to reduce movement and help protect product shape during dispatch.
Warm-weather awareness
Chocolate can soften in high temperatures. Delivery timing and local conditions may affect the pack temporarily.
Cool, dry storage
Store products away from heat, sunlight, humidity and strong odours after delivery.
After delivery
Let softened chocolate rest
If a bar feels soft, keep the sealed package flat in a cool room. Avoid rapid temperature changes and unnecessary refrigeration, which can create condensation or surface bloom. Always follow the instructions on the physical package.