Who we are
This privacy notice describes how the independent retailer operating milkamilkchocolate.com handles information submitted through our online store. For privacy questions, email info@milkamilkchocolate.com. This notice is separate from Mondelēz International’s own privacy policies.
Information we collect
When you browse the site, contact us, register an account or place an order, we may process your name, email address, billing and delivery details, telephone number, account information, order history, payment status, messages and relevant technical information such as browser information and IP address. Please do not send payment passwords or unnecessary sensitive documents by email or our contact form.
How we use your information
We use information where needed to respond to enquiries, manage customer accounts, accept and fulfil orders, confirm manual payments, provide delivery support, investigate problems, maintain site security and comply with tax or other legal obligations. Where applicable we may rely on contract performance, legal requirements, legitimate interests or consent, depending on the activity and the law governing your location.
Payments
Current checkout options may include manual bank transfer and selected third-party money transfer apps. Payment instructions appear at checkout for eligible transactions. Payment service providers handle information under their own policies. We do not ask customers to send us passwords or account login credentials.
Cookies and site analytics
WordPress and WooCommerce may use cookies needed for login, basket and checkout functions, and service providers may process technical information to operate or protect the website. Optional analytics or marketing tools, if enabled, may require separate notices or consent depending on your region. Your browser may allow you to restrict cookies, but essential shopping features could be affected.
Who may receive data
Information may be shared with website hosting, email, fraud-prevention, payment-processing and delivery service providers to the extent needed to operate the store and handle orders. We do not publicly post customer order details. Access is limited to authorized people and service providers with operational need.
Retention and international processing
We keep order and account information for the time reasonably needed for fulfilment, recordkeeping, tax obligations, customer service and dispute resolution. Service providers may process information in other countries; protections and your rights depend on applicable privacy laws.
Your choices and rights
Depending on your country, you may request access to, correction of, deletion of or other controls over your personal information, subject to legal exceptions. Send a request to info@milkamilkchocolate.com. We may need to verify identity before making changes to an account.
Updates
We may update this page as website features and privacy requirements change. Contact us if you need clarification before placing an order.