Are you the official Milka corporate website?+
No. Milka Milk Chocolate is an independent retailer, not the official Milka or Mondelēz website. Brand names and trademarks belong to their respective owners.
How do I place an order?+
Choose products that are in stock, add them to your shopping cart and follow the checkout steps. Review product details, the delivery address, shipping charges and payment instructions before confirming.
Can I order on my phone or tablet?+
Yes. The store supports shopping and checkout on mobile devices as well as desktop computers.
Can I order products that show out of stock?+
No. Out-of-stock listings are visible for catalogue purposes but unavailable to purchase until actual supplier inventory is confirmed.
Do you accept wholesale or case orders?+
Yes. Visit the Wholesale page and include the exact products, pack sizes, required quantities and delivery destination for an availability and pricing enquiry.
Which payment methods are offered?+
Checkout currently provides manual payment options such as direct bank transfer, Zelle, Apple Cash, Cash App, Chime and Venmo. Availability depends on the options shown for your order.
Can I pay by card or standard Apple Pay checkout?+
Automated card processing is not currently enabled. Apple Cash is a manual transfer option rather than an automated Apple Pay card transaction. Use only the methods displayed at checkout.
When will you confirm payment and my order?+
An order notification may be emailed after checkout. Manual-payment orders remain on hold until our team verifies the funds and that your items are available. Please keep your order number.
Where do I find an invoice or business order details?+
Check your order confirmation and My Account order history for available records. If your business needs specific billing details or documentation, contact support with the order number.
Where do you deliver and how much is shipping?+
Delivery destinations, available methods and any shipping charges are determined by your address and the options displayed at checkout. For wholesale or special destinations, contact us before placing an order.
How long will delivery take?+
Processing and transit depend on confirmed payment, available stock, the destination, weather and carrier service. We do not promise universal dispatch cut-offs or fixed delivery times.
How can I track my order?+
Use the Order Tracking page or the tracking details provided when a carrier makes them available. Contact support with your order number if the shipment status is unclear.
Can I change my delivery address or cancel?+
Contact support as soon as possible with your order number. A change or cancellation may be possible before dispatch, subject to the order status and your applicable consumer rights.
What happens if my parcel arrives damaged or incomplete?+
Contact support promptly with your order number and photos of the product, outer package and shipping label where relevant. We will review the issue and advise on the applicable refund or replacement process.
Can I return chocolate if I change my mind?+
Please review the Refund Policy and contact our team before sending products back. Chocolate and other food items may have specific handling requirements; statutory consumer rights remain unaffected.
Can warm weather affect my chocolate?+
Yes. Chocolate can soften in warm conditions. Allow the sealed package to rest in a cool, dry room and follow the storage instructions printed on the actual product wrapper.
Where can I check ingredients and allergens?+
Use verified information on each product listing where available and always check the supplied physical pack, especially for milk, soya, nuts, wheat or gluten. Recipes and market labels vary.
Are all Milka products suitable for vegetarians, halal diets or gluten-free diets?+
Do not assume suitability across the whole range. Check the individual wrapper and any relevant certification, or contact the manufacturer before buying for a restricted diet.
How can I see previous orders or manage my account?+
Sign in via My Account to see available order information and account details. If you cannot access your account, use the password-reset option or contact customer support.
How do I contact Milka Milk Chocolate?+
Use the Contact Us page or email info@milkamilkchocolate.com. Include the order number for order-related questions and avoid sending passwords or sensitive payment login information.