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Frequently Asked Questions

Helpful answers before you order

Product, delivery, storage, payment and wholesale guidance for our independent online store.

Are you the official Milka corporate website?+

No. This is an independent online retailer offering a selection of Milka products. Brand and product trademarks belong to their respective owners.

How should chocolate be stored?+

Keep chocolate cool, dry and away from direct sunlight, humidity and strong odours. Always follow the storage guidance on the supplied package.

Can warm weather affect delivery?+

Chocolate can soften during warm-weather transport. Allow the unopened product to rest in a cool room before handling. Packaging and flavour are usually unaffected by temporary softening.

Where can I find ingredients and allergens?+

Verified information is shown on product pages when available. The physical package delivered with your order remains the final reference because recipes and market labels may change.

Do you offer wholesale quantities?+

Yes. Use the Wholesale page to choose products, estimate quantities and submit your business information for a tailored reply.

When will my order be confirmed?+

You receive an order email after checkout. Manual payment orders remain on hold until payment is received and verified.